LOTUS PHARMACY REFUND & DELIVERY POLICY
All goods sold are non-refundable.
RETURN AND EXCHANGE POLICY
1. Products exchanged for following reason only:
a. If the products delivered is in damaged or defective condition; or
b. If the products is 3 month before expiry or expired; or
c. If the product is different from the order delivered.
2. Products shall be exchanged based on:
a. Products has to be exchange with the same product.
b. Products has to be of the same brand.
c. Products has to be of the same quantity & volume size.
3. Product returned for exchange policy need to be in:
a. Original condition,
b. Original quantity and packaging
c. Product attached with proof of purchase.
4. Products to exchange need to be returned to the following address:
No.1, Lorong Sepakat 1, Taman Bandaraya ,
14000, Bukit Mertajam, Pulau Pinang.
The following situations will not provide any Returns & Refund guarantee by sellers:
- An item you claim is not as described, but the seller can prove that it is.
- Items are as described, but you no longer want them.
- Goods which have been taken out of their original packaging cannot be sold again by the seller and can therefore not be returned.
- Goods not returned in the exact same packaging as in which they were received, including accessories, manuals, invoices, tags, etc.
- Goods which show signs of being used, customized, carved, changed, washed, worn, damaged or had tags removed from, will not be accepted for returns.
- Goods that have been used, customized, carved, changed, washed, worn, damaged or had tags removed from, will not be taken back by the seller.
- Goods that have been damaged due to mishandling or opening the parcel by using scissors, penknife and dirt from dirty hand.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of Seller
- Delivery will take from 1 to 3 working days upon confirmation of order (excluding weekend & public holidays) where your order will be processed and dispatched from our warehouse. Please note that this may take longer during sales period.
- Shipment will be based on the address provided by the buyer during checkout; any changes of the delivery address after checkout have to inform the seller within 12hr.