All goods sold are non-refundable.

1. Products exchanged for following reason only:

     a. If the products delivered is in damaged or defective condition; or

     b. If the products is 3 month before expiry or expired; or

     c. If the product is different from the order delivered.


2. Products shall be exchanged based on:

    a. Products has to be exchange with the same product.

    b. Products has to be of the same brand.

    c. Products has to be of the same quantity & volume size.


3. Product returned for exchange policy need to be in:

    a. Original condition,

    b. Original quantity and packaging

    c. Product attached with proof of purchase.


4. Products to exchange need to be returned to the following address:


    Lotus Pharmacy,

    No.1, Lorong Sepakat 1, Taman Bandaraya ,

    14000, Bukit Mertajam, Pulau Pinang.


The following situations will not provide any Returns & Refund guarantee by sellers:


  1. An item you claim is not as described, but the seller can prove that it is.


  1. Items are as described, but you no longer want them.


  1. Goods which have been taken out of their original packaging cannot be sold again by the seller and can therefore not be returned.


  1. Goods not returned in the exact same packaging as in which they were received, including accessories, manuals, invoices, tags, etc.


  1. Goods which show signs of being used, customized, carved, changed, washed, worn, damaged or had tags removed from, will not be accepted for returns.


  1. Goods that have been used, customized, carved, changed, washed, worn, damaged or had tags removed from, will not be taken back by the seller.


  1. Goods that have been damaged due to mishandling or opening the parcel by using scissors, penknife and dirt from dirty hand.


  1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)


  1. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)


  1. Other exceptional circumstances outside the control of Seller
  1. Delivery will take from 1 to 3 working days upon confirmation of order (excluding weekend & public holidays) where your order will be processed and dispatched from our warehouse. Please note that this may take longer during sales period.


  1. Shipment will be based on the address provided by the buyer during checkout; any changes of the delivery address after checkout have to inform the seller within 12hr.